Yes, the product requires installation.
We put installation instructions in every product package that needs to be assembled.
You can also get the instructions by contacting us at: firstname.lastname@example.org
The metal table and chair are made of light-weight iron with powder coated. But it's better to keep them away from the direct sun.
The metal table is made of iron material, which is solid enough for your daily use. Also, it's protected by a scratch-resistant and rust-free coating.
Yes. The stackable chair weighs about 13 lbs. It can be lift up easily.
Not very much. It can rock about 15 degrees and swivel 360 degrees. Not like a special rocking chair.
Premium textilene mesh fabric is breathable, strong durable and can dry quickly after raining.
The base of the umbrella is heavy. But in order to make the umbrella more stable in the wind, we suggest you add sandbags.
No. We ONLY ship to USA exclude Alaska, Hawaii and Puerto Rico.
We DO NOT deliver to APO/FPO/DPO or PO Boxes.
We have warehouse in CA and NJ, and we will choose the most appropriate one according to the inventory and your location.
We use FedEx Express to delivery our products. Please note that FedEx does not deliver on weekends or national holidays.
Usually, we need 1-3 business days to process your order and then it takes 3-7 business days for shipping.
A few orders may arrive in more than 10 business days. If you have any problems about the shipping, please contact us at: email@example.com.
Shipping is free of charge to the United States.
You can go to your account and track your package. We will also send tracking info to your email. You can also contact firstname.lastname@example.org to confirm your tracking info.
Accepted Payment Methods:
1. Credit/Debit Cards (MasterCard and Visa)
1. Fill in your contact information and shipping address;
2. Confirm the above info and choose shipping method;
3. Choose the payment methods and billing address;
4. Log in your PayPal account or fill in your credit card info to finish the payment.
Return and Exchange
We strive to do every detail of our products to ensure the high quality, and hope our products can make you satisfied. But if you want to return or exchange the product, we accept returns and exchanges within 30 days of purchase (the date listed on the receipt).
Please leave a message on our website or send an e-mail with the information below:
1. Order number;
2. The reason for the return;
3. Pics of the products(if you choose to send an email).
Our after-sale service e-mail address: email@example.com
1. Contact us by e-mail or leaving a message on website : explain the reason for the return (with photos of the product). Please also add the order number.
2. Please note that the product must be returned in its original packaging, including any parts, accessories, manuals and documentation, and must be in resaleable condition to receive an allowable refund.
3. After receiving your return, we will send you an email notifying you that we have received it. If your request is approved or denied, we will also let you know why. If all goes well, we will ship your expected exchange or refund within 1-3 business days.
Please contact us within 30 days of receiving your package and include the order number, photos of the defective/damaged product and the shipping label. We’ll take you through the process.
You will receive your refund in the original form of payment within approximately 5-7 business days.
If you don't receive the refund within the specified time, please contact the bank or paypal in time to confirm. After you checked, if you still get any questions about the refund, please contact us at firstname.lastname@example.org.
If we still haven't answered your question, you can contact us at email@example.com and we will get back to you as soon as possible.